East Side Road Helpers | 24X7 on Call

Joshua Pop 2 years ago

Embarrassing business, would give 0 stars if I could. Needed a tow truck, they made me pay before they dispatched driver. Told me would be 30-60 min. Waited over 90 min without hearing anything, I call them and they tell me the tow truck broke down on the way. They said they can dispatch another driver if I pay $50 more. Absolutely ridiculous?!? I had already paid for the first tow, they didn’t show up so either I am supposed to be refunded or they cover the cost for another truck! That is not how you run a business. If I don’t receive a refund I’ll be filing a BBB complaint. Not to mention it took them 30 minutes from my first call to get my information and dispatch a truck. Avoid this business at all costs

jose figueroa 2 years ago

Was there for my annual inspection. Nice folks... very fast, And thorough inspection service. I will definitely go back to them for service.

Diamond Shipp 3 years ago

They’re very nice and informative. Everything was digital so I was able to get updates on my car via text with pictures and full descriptions. I was also able to choose which service I wanted to get started on first and reschedule for the ones I wanted later. It was an absolute pleasure. They were pretty busy, but definitely was able to get my car looked at before they closed for the day! Definitely recommend this place 10/10!! Thank you for all the help and information you guys!

T 3 years ago

I’ve taken my Range Rover here since I bought it new for oil changes, radiator repair, inspections, etc. They always take great care of me with friendly faces and reasonable prices. Can’t say enough great things about them.

Mark Shohet 4 years ago

I never write reviews but felt particularly compelled based on my experience this week at East Side Auto. My car wouldn't start and I got it towed there. They told me camshaft and crankshaft position sensors were not working. They quoted me costs of the sensors that were double the prices I found online. They quoted me labor times that were triple the times I found online. Total estimate was $1200 (which also included a $125 diagnostic fee even though they had promised not to bill me anything until they called me to say what was wrong with the car). I got the car towed to a new shop, who told me that the sensors were working fine and that the car needed new wiring due to rodent activity, which resulted in chewed up wires. Total cost - $200. Most importantly, the new shop said that the camshaft and crankshaft sensors were working totally fine. In addition to lying to me about what was wrong with the car and overcharging me for the fixes, they were also hard to reach and I had to make multiple calls to speak to someone despite them saying I'd get a call back. For these reasons, I recommend staying away from this business.